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Citrix receiver end of life.Additional Lifecycle Information for Citrix Workspace App for Windows
Additional Lifecycle Information for Receiver for Mac
Fixes for Current Releases will likely be released in the next Current Release; therefore, it is less likely that an individual fix would be released for a Current Release version. Therefore, customers may be asked to upgrade to the next version of a Current Release that includes the requested fix and new functionality.
The cadence of Current Releases may vary throughout the product lifecycle and due to legal and financial restrictions, only general timing can be made available. Long Term Service Releases will have a regular cadence of Cumulative Updates that will typically contain only fixes, not new features or functionality. Customers can plan for Cumulative Updates based on a cadence of months.
Below is a table comparing the different servicing options:. The following table helps differentiate Updates and Upgrades:. Customers can have both an LTSR environment and a Current Release environment within their organization and manage them independently. Customers are not required to remain on a Long Term Service Release for an extended period of time.
Customers can move a LTSR environment to a Current Release as they deem fit based on business requirements and features. Customers should reference the Product Matrix on Citrix.
How long will Current Release downloads remain on Citrix. However, active Customer Success Services restrictions apply. How will the customer know if their environment is Long Term Service Release compliant? This tool will scan your environment and compare your environment with the necessary LTSR components version requirements to determine if you are compliant. The tool provides a report that will outline the necessary updates to achieve compliance. Eligible customers will access the Cumulative Updates via the Citrix.
Is there a need to install any version of a Cumulative Update when they are released? If the customer is on a currently supported LTSR version, they will be considered compliant. However, if a customer reports an issue, the customer could be asked to move to the latest Cumulative Update to receive the fix.
There are two types of components that are not eligible for LTSR benefits. The first type is referred to as 'compatible components'.
However, you can have these components within your LTSR environment as long as you comply with the minimum recommended version, which Citrix may ask you to upgrade to in order to install fixes.
The second type is 'notable exclusions'. An example of a notable exclusion is AppDNA. Reference Citrix product documentation for more information. Will a customer running an LTSR compliant environment be supported if they also have a non-compliant component?
Customers who viewed this article also viewed. Log in to Verify Download Permissions. Information This article is intended for Citrix administrators and technical teams only.
Citrix Systems, Inc. Customers with active service contracts will continue to receive support from Citrix Technical Support and Customer Service until 31 December, Product information will be limited to the historical material available on Citrix docs or other online resources and is subject to removal at a future date. A: These are explained below: A Major Release is a generally available release of the Software that contains new features, functional enhancements to existing features, maintenance updates and defect fixes, and is designated by Citrix by means of a change in the digit to the left of the first decimal point e.
A Minor Release is a generally available release of the Software that contains a limited number of new features and minor enhancements, maintenance updates and defect fixes, and is designated by Citrix by means of a change in the digit s to the right of the first decimal point e. A Maintenance Release is a generally available release of the Software that normally contains maintenance updates and defect fixes, and is designated by Citrix by means of a change in the digit to the right of the second decimal point e.
Q: How will fixes or updates be provided for Receiver for Mac? A: Critical defect or security fixes will only be supplied in an update to the most recent version of Receiver for Mac. Was this page helpful? Close Submit. Featured Products. Need more help? Product issues. Open or view cases Chat live. Other support options.
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